Author: John W

ER&L Conference 2014

We’re excited to be a sponsoring exhibitor company at ER&L for the first time, in March 2014, Austin Texas. Come meet us and learn what Callisto can do to automatically troubleshoot your electronic resource subscriptions. Two of our co-founders will be on-site for most of the conference – Kelvin Touchette and John Weible.

Callisto Upgrade – June 2013

Many enhancements to Callisto were released in June.   The functionality improvements and two fixes were based on feedback from our customers.  Included: The integration support with EZproxy was enhanced to work properly even at institutions using customized EZproxy response pages. A new Provider details screen in the dashboard displays the URL(s) currently being used by Callisto to verify your subscriptions.  In the cases where an institution must use an embedded code in their URLs (e.g. for Gale databases), this custom URL is displayed. The Probe software has been enhanced so we can support additional providers and more title-level tracking that…

Many libraries began using Callisto this spring

A wave of new libraries signed on to use Callisto at their institutions this spring.  Some of these new adoptions followed customer discussions of our services at the 2013 E-Resources and Libraries conference. We’re pleased to have added our first non-academic customer, a large research medical center library. Other recently added customer libraries in the U.S. and Canada include select members of the NorthEast Research Libraries (NERL), the Greater Western Library Alliance (GWLA), the Ivy League, the Ontario Council of Canadian Libraries (OCUL), the Association of Research Libraries (ARL), the Canadian Research Knowledge Network (CRKN), the Texas State University System,…

Callisto Upgrade – Oct. 2012 (Automatic event linking)

The October update included adjustments to how and when related events detected by Callisto get linked together.  On occasion, e-resource providers exhibit oscillations between working normally and failing.  This Callisto update allows the system to link such outages together into a sort of “master event list”, so that Callisto won’t report all those oscillations via alert emails, and won’t show it as fixed by the provider until they return to normal for a longer period of time. We also made improvements to the variety of subscription identifiers we can track.

Callisto Upgrade – Sept. 2012

September’s updates included many internal software improvements to expand compatibility with a wider variety of e-resource providers.

Callisto Upgrade – June 2012 (Free tier & many more providers)

New Tier of Service As of June, we provide a new tier of service.  Callisto Basic™ is a feature/data limited version of the full product (now called Callisto Pro™ to distinguish them). FREE OFFER:  Most higher-education institutions qualify to use Callisto Basic as an ongoing free service!  This offer is currently open to 4-year and graduate colleges or universities in the U.S on a first-come first-served basis.  Foreign libraries and other types of domestic institutions are welcome to inquire and may be included. Get started with the free version today and upgrade to Pro later when you want.  A feature…

Callisto Upgrade – Apr. 2012 (Title Timelines)

New feature: “Title Timeline” view added Building on the March enhancements, the second phase of new title-level functionality in Callisto is now available.  You now have a “Title Timeline” view for each provider where it is relevant.  In the example image 1, you can see one set of titles has been selected (red dashed line).  The system automatically indicated (with yellow) the other title sets that contain the same exact title information without having to drill in for details.  At that point one more click drills in to either a single set of titles (from one access route at one…

Callisto Upgrade – Mar. 2012 (#2)

Improved speed & accuracy of detecting problem resolutions Callisto now has an even more advanced dynamic scheduling process for verifying your subscriptions.  Callisto is now even more accurate in discovering and reporting WHEN your access problems have been resolved. This new scheduler design even allows us to further reduce the normal frequency that the probes test your providers, so Callisto still has very low-impact on everyone’s computing resources.

Callisto Upgrade – Mar. 2012

Title Tracking! March brings the most exciting set of feature improvements since Callisto was released. Even with the several ways Callisto could detect and track your subscriptions before, librarians wanted more to address what they perceive as the most troublesome aspect of e-resource support. Now Callisto also detects and verifies your subscriptions to individual databases, collections, and book/journal titles inside content providers!