Last modified May 1, 2021
We value privacy
Our founding team considers privacy more important than most companies and many individuals do. We support organizations and projects including the Electronic Frontier Foundation (EFF), the TOR Project, and ProtonMail.com that advocate for strong privacy rules in governments and corporations, support and facilitate much-needed secure communications for investigative journalists, dissidents, citizens of all countries subjected to censorship and all other forms of oppression.
What data do we collect?
Personal identification (email address, name, library/institutional affiliation). Visitors/users apparent IP address and web browser type may be recorded.
How do we collect your data?
You directly and optionally provide us with the data we have about you. We may collect your data when you:
- Sign up to request our services, our announcements & marketing emailing list
- Register an account in our Callisto service, or log in to use the service.
- Contact our sales department
- Complete a customer survey or provide feedback to us via email, message boards, or social media
- Contact us, connect with us, or follow our Company Profile or Product Page(s) in any social media network (currently only LinkedIn).
- Our website(s) also has the minimal features of Google Analytics enabled, but are fully functional for browsers configured to ignore or block Google Analytics. We intend to phase Google Analytics out to further improve privacy.
How will we use your personal data?
We use it to process subscription orders to our services, to provide technical support or training to you, to reply to sales inquiries, and to update you about service changes, new features, and special offers directly related to Sharp Moon Inc. services (e.g. Callisto).
We do not publish names or other personal information about any of our customers or prospects. Occasionally, prospective customers (librarians at research institutions) will request to contact existing customers of ours (e.g. librarians at other research institutions). We only do so with express permission.
How do we use web cookies?
We do not make use of third-party cookies, nor use any tricks like “Facebook Pixels” or similar mechanisms to track or identify or track your online activities subversively, or to facilitate such behaviors by others. The prevalence of such unethical tools shows society needs stronger enforcement of privacy and consumer advocacy.
GDPR and Data Protection Rights
Most of the GDPR-specified “Data Protection Rights” are irrelevant to our existing operations because we have very little data about individual people and it’s never published. So most of the protection rights simply don’t apply. But you may contact us by email to request the right of erasure (for former Callisto users). For European institutions intending to subscribe to our Callisto service, we will address any GDPR-related questions you may have.
Our business is completely focused on services for the Higher Education and Research Library market. As such, there is no case where we would collect any personal data regarding a minor, especially under 13. Further, even in cases like a public library system subscribing to Callisto, we would still have no data about the library’s patrons, users, or students. Our system’s login accounts are only for employees at libraries or consortia involved in the management and troubleshooting of their institutional subscriptions.
Location & Legal Context
Sharp Moon Inc. is incorporated in Illinois, USA.