You are the primary point of contact and support for the library’s users. You are typically the first in the library to discover e-resource access problems yet the last to hear any official word about why things have changed or broken. But with Sharp Moon’s unique services, you’ll no longer feel stuck in the middle with no answers to relay to frustrated users. There are several ways we can keep you informed and empowered.
Callisto can send you email alerts from the system for subscription changes and/or temporary content provider outages. Through the Callisto web dashboard, you can easily view which parts of your campus(es) have access to which content providers, and you can quickly see recent and current access problems affecting your users.