Service Updates

Callisto Upgrade – Oct. 2011

Select which Access Routes to Compare

Arguably the most fun and informative part of Callisto is viewing the Access Status summary dashboard. That’s where you can see all the subscriptions that are available across all of your networks and proxy servers, and where every subscription anomaly is occurring. The automatic detection and display of those subscription mismatches is now much more flexible.

If you have three or more “Access Routes” being monitored by Callisto (such as two IP ranges and an EZproxy server), now you can dynamically select among all your Access Routes which ones you want compared in the matrix.

This feature allows you to quickly identify the mistakes in your subscription coverage by excluding the ranges which are supposed to be exceptional. One example, suppose you have 5 networks (IP ranges) monitored for your campus, and one is your law school which has many subscriptions different from the campus as a whole, and another is the campus VPN service which allows on-campus research park companies or alumni access to reach only selected subscriptions. In this situation, comparing all 5 of your Access Routes together will always show a lot of mismatches in access, yet most will be intentional. You can now deselect VPN and Law to instantly pinpoint the main campus subscriptions that have incorrect authorizations.

Callisto Upgrade – Sept. 2011

The major visible improvement for September is that the formatting of all date/time stamps are now adjusted to the customer’s local time. Since Callisto is checking and reporting on your e-resource subscriptions around the clock, many features and reports in the system are time-sensitive. You need to be able to understand when problems occurred at your location without thinking about Universal Time.

Every Site in Callisto now has a customer-centric timezone setting. All dashboard displays, reports, and forms calculate and display in your time, and the email alerts read that way too.

If you belong to a geographically distributed consortium that spans timezones, that’s no problem either, since each of your sites has an independent setting.

Callisto Release 1 – Aug. 2011

First release of Callisto™ available Aug. 22, 2011

Subscriptions to our Callisto service are now available!

Our revolutionary Callisto service automatically discovers and then monitors your e-resource content providers to ensure you maintain complete access. It verifies provider availability and subscription access changes 24/7. It even reports access differences between networks within your organization! Because of our background in large research campuses and consortia, we’ve designed Callisto to work even in complex multi-site institutions with partially overlapping subscriptions and hierarchical or distributed support models.

When your site changes and problems occur, Callisto notifies your support team immediately via configurable email alerts. Your team becomes the first to know and can resolve problems faster than ever before — often before your library’s users notice.