Service Updates

Callisto Upgrade – June 2013

Many enhancements to Callisto were released in June.   The functionality improvements and two fixes were based on feedback from our customers.  Included:

  • The integration support with EZproxy was enhanced to work properly even at institutions using customized EZproxy response pages.
  • A new Provider details screen in the dashboard displays the URL(s) currently being used by Callisto to verify your subscriptions.  In the cases where an institution must use an embedded code in their URLs (e.g. for Gale databases), this custom URL is displayed.
  • The Probe software has been enhanced so we can support additional providers and more title-level tracking that weren’t compatible before.  Project MUSE title tracking is the first benefit of this feature.
  • The system was altered to handle very long book title subscriptions, like some Callisto tracks at ABC-Clio.
  • Performance enhancements to the gathering and processing of deep title tracking data.
  • The password set & reset forms were altered to fix a bug that wouldn’t accept some long but supposedly valid passwords.
  • Usability improvements and a fix to the access route configuration screen.
  • Numerous updates to e-resource provider connectors.


Callisto Upgrade – Oct. 2012 (Automatic event linking)

The October update included adjustments to how and when related events detected by Callisto get linked together.  On occasion, e-resource providers exhibit oscillations between working normally and failing.  This Callisto update allows the system to link such outages together into a sort of “master event list”, so that Callisto won’t report all those oscillations via alert emails, and won’t show it as fixed by the provider until they return to normal for a longer period of time.

We also made improvements to the variety of subscription identifiers we can track.

Callisto Upgrade – Sept. 2012

September’s updates included many internal software improvements to expand compatibility with a wider variety of e-resource providers.

Callisto Upgrade – July 2012

July’s software upgrade included user interface improvements for the Title Reconciliation feature.

Callisto Upgrade – June 2012 (Free tier & many more providers)

New Tier of Service

As of June, we provide a new tier of service.  Callisto Basic™ is a feature/data limited version of the full product (now called Callisto Pro™ to distinguish them).

FREE OFFER:  Most higher-education institutions qualify to use Callisto Basic as an ongoing free service!  This offer is currently open to 4-year and graduate colleges or universities in the U.S on a first-come first-served basis.  Foreign libraries and other types of domestic institutions are welcome to inquire and may be included.

Get started with the free version today and upgrade to Pro later when you want.  A feature comparison between the two tiers is available.

New Content Provider Support

During June we added support for over 70 more content providers to Callisto Pro.  This expansion includes things like PharmacyLibrary, LLMC Digital Law Library, ProQuest PolicyFile, The OED, Roper Center, Naxos Music Library & Sheet Music, IOP Science, Cambridge Histories Online, ASTM Standards & Engineering Digital Library, Film Indexes Online, Monthly Catalog, Springer Protocols, Jane’s Defense & Security, Lexis-Nexis History Vault, and many more.


Callisto Upgrade – Apr. 2012 (Title Timelines)

New feature: “Title Timeline” view added

Building on the March enhancements, the second phase of new title-level functionality in Callisto is now available.  You now have a “Title Timeline” view for each provider where it is relevant.  In the example image 1, you can see one set of titles has been selected (red dashed line).  The system automatically indicated (with yellow) the other title sets that contain the same exact title information without having to drill in for details.  At that point one more click drills in to either a single set of titles (from one access route at one point in time), or you can view a comparison screen between any two sets to see which titles were added or removed from your subscription between those dates.

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Callisto Upgrade – Mar. 2012 (#2)

Improved speed & accuracy of detecting problem resolutions

Callisto now has an even more advanced dynamic scheduling process for verifying your subscriptions.  Callisto is now even more accurate in discovering and reporting WHEN your access problems have been resolved.

This new scheduler design even allows us to further reduce the normal frequency that the probes test your providers, so Callisto still has very low-impact on everyone’s computing resources.

Callisto Upgrade – Mar. 2012

Title Tracking!

March brings the most exciting set of feature improvements since Callisto was released. Even with the several ways Callisto could detect and track your subscriptions before, librarians wanted more to address what they perceive as the most troublesome aspect of e-resource support.

Now Callisto also detects and verifies your subscriptions to individual databases, collections, and book/journal titles inside content providers!

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Callisto Upgrade – Jan. 2012

Callisto was upgraded January 8.

Suppression of Brief Events Alerts, Deduplication of Alerts, and Setting your Access Baseline

The major changes in this release work together to significantly improve the relevance of email alerts sent and avoiding information overload. We have done this by redesigning how and when the system sends alerts and allowing customers to control the system sensitivity in new ways. These new settings are viewable and changeable in the Dashboard’s Alertee screens. On-screen documentation there provides details.

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Callisto Upgrade – Nov. 2011

Consortium & Multi-Site Improvements

October’s Upgrade made the cool Access Status dashboard better and we didn’t stop there. Now it’s even better for customers with multiple “Sites” in Callisto. These include multi-campus institutions, campuses with central and distributed e-resource subscription and management, and library consortia with shared e-resources.

Now dashboard users with authorizations in multiple Callisto Sites can optionally bring in Access Routes from multiple sites to be compared side-by-side in the Access Status matrix. For example, suppose a state consortium has licensed ProQuest, EBSCO, and Gale databases for several of its members. The consortium staff can pull data from all the member sites into this matrix and easily verify on one screen whether all the correct institutions have access now to all those subscriptions.