Improved speed & accuracy of detecting problem resolutions
Callisto now has an even more advanced dynamic scheduling process for verifying your subscriptions. Callisto is now even more accurate in discovering and reporting WHEN your access problems have been resolved.
This new scheduler design even allows us to further reduce the normal frequency that the probes test your providers, so Callisto still has very low-impact on everyone’s computing resources.
March brings the most exciting set of feature improvements since Callisto was released. Even with the several ways Callisto could detect and track your subscriptions before, librarians wanted more to address what they perceive as the most troublesome aspect of e-resource support.
Now Callisto also detects and verifies your subscriptions to individual databases, collections, and book/journal titles inside content providers!
Callisto was upgraded January 8.
Suppression of Brief Events Alerts, Deduplication of Alerts, and Setting your Access Baseline
The major changes in this release work together to significantly improve the relevance of email alerts sent and avoiding information overload. We have done this by redesigning how and when the system sends alerts and allowing customers to control the system sensitivity in new ways. These new settings are viewable and changeable in the Dashboard’s Alertee screens. On-screen documentation there provides details.
Consortium & Multi-Site Improvements
October’s Upgrade made the cool Access Status dashboard better and we didn’t stop there. Now it’s even better for customers with multiple “Sites” in Callisto. These include multi-campus institutions, campuses with central and distributed e-resource subscription and management, and library consortia with shared e-resources.
Now dashboard users with authorizations in multiple Callisto Sites can optionally bring in Access Routes from multiple sites to be compared side-by-side in the Access Status matrix. For example, suppose a state consortium has licensed ProQuest, EBSCO, and Gale databases for several of its members. The consortium staff can pull data from all the member sites into this matrix and easily verify on one screen whether all the correct institutions have access now to all those subscriptions.
Select which Access Routes to Compare
Arguably the most fun and informative part of Callisto is viewing the Access Status summary dashboard. That’s where you can see all the subscriptions that are available across all of your networks and proxy servers, and where every subscription anomaly is occurring. The automatic detection and display of those subscription mismatches is now much more flexible.
If you have three or more “Access Routes” being monitored by Callisto (such as two IP ranges and an EZproxy server), now you can dynamically select among all your Access Routes which ones you want compared in the matrix.
This feature allows you to quickly identify the mistakes in your subscription coverage by excluding the ranges which are supposed to be exceptional. One example, suppose you have 5 networks (IP ranges) monitored for your campus, and one is your law school which has many subscriptions different from the campus as a whole, and another is the campus VPN service which allows on-campus research park companies or alumni access to reach only selected subscriptions. In this situation, comparing all 5 of your Access Routes together will always show a lot of mismatches in access, yet most will be intentional. You can now deselect VPN and Law to instantly pinpoint the main campus subscriptions that have incorrect authorizations.
The major visible improvement for September is that the formatting of all date/time stamps are now adjusted to the customer’s local time. Since Callisto is checking and reporting on your e-resource subscriptions around the clock, many features and reports in the system are time-sensitive. You need to be able to understand when problems occurred at your location without thinking about Universal Time.
Every Site in Callisto now has a customer-centric timezone setting. All dashboard displays, reports, and forms calculate and display in your time, and the email alerts read that way too.
If you belong to a geographically distributed consortium that spans timezones, that’s no problem either, since each of your sites has an independent setting.
First release of Callisto™ available Aug. 22, 2011
Subscriptions to our Callisto service are now available!
Our revolutionary Callisto service automatically discovers and then monitors your e-resource content providers to ensure you maintain complete access. It verifies provider availability and subscription access changes 24/7. It even reports access differences between networks within your organization! Because of our background in large research campuses and consortia, we’ve designed Callisto to work even in complex multi-site institutions with partially overlapping subscriptions and hierarchical or distributed support models.
When your site changes and problems occur, Callisto notifies your support team immediately via configurable email alerts. Your team becomes the first to know and can resolve problems faster than ever before — often before your library’s users notice.
We’re pleased to be one of the select companies sponsoring the LITA National Forum in St. Louis, Missouri from Sept. 29-Oct. 2, 2011. Sharp Moon President John Weible plans to be there to meet with you and discuss our novel services for automated troubleshooting, support, and continual assurance of access to e-resources.
Susan Glenn, Librarian from Hennepin County Library, Minnesota was the third of three winners of our prize drawing for an Amazon Kindle. Congratulations!
Karen Brooks-Reese, Librarian at the Carnegie Library of Pittsburgh was the second winner of our prize drawing for an Amazon Kindle. Congratulations!